COVID-19: Updates & Policies
In this time of social distancing and staying home we're all craving something exciting to look forward to. We can't wait to resume exploring the world with you, but we also understand that the decision of where and when to travel is a personal one. Each traveler is going to feel comfortable at different times based on a variety of factors and we want to ensure that we provide you as much flexibility as possible to give you an adventure to look forward to with no risk if things change.
100% risk-free bookings
All bookings, deposits and trip payments made between May 1st, 2020 and October 31, 2020 are 100% refundable for any reason up to 30 days prior to the trip's departure date. A deposit of $500 USD is due within 7 days of booking and final payments are due 30 days prior to a trip's starting date. Cancel for any reason up to 30 days prior to a trip and take a full refund of any payments towards your trip as a cash refund to your original form of payment OR move those payments to any other Detours trip - the choice is yours.
2021 Bookings Now Open
To make the planning of your traveling future easier we've opened up bookings for trips through September 2021. New destinations include Egypt, Morocco, and Portugal! Take a safari in South Africa, experience the Pyramids of Giza in Egypt, explore Machu Picchu in Peru... let's tackle your bucket list! Check out our Trip Calendar page to find your perfect trip.
A New Normal
From a private villa in the Costa Rican jungle, to a century old manor house in the winelands of South Africa, to a small boutique hotel on the quiet island of Milos in Greece, we've always put an emphasis on small properties in unique locations while avoiding crowded big-box resorts. Even in tourist hot spots like Machu Picchu, Angkor Wat, and Mykonos, we've always prioritized smaller boutique properties with plenty of character. In the coming months, we'll be working with all of our local providers to offer enhanced cleaning, alternative dining options, and more spacious transportation with a lower risk of crowding. We're committed to providing an experience for our travelers that's as safe as possible.
Travelers with bookings through September 30th, 2020 have been receiving weekly update emails regarding the changing world of travel as it relates to their trip. Those booked onto a trip that has been cancelled have been contacted directly and have been provided a full credit to use on any Detours trip in the future with no expiry date or date/destination restrictions. Travelers with existing bookings who would like to cancel or re-schedule their future trip are being handled on a case-by-case situation to ensure we provide as much flexibility as possible and should contact us to discuss available options. Travelers with bookings beyond October 1st, 2020 have been receiving monthly updates regarding the changing world of travel as it relates to their trip.
We're here for you
We'd love to chat with you about your travel plans and help to answer your questions about traveling in the coming months and years. From Monday to Friday, 9am to 5pm Pacific time, just click the live-chat button here on our site (we promise we aren't bots), or call us at 1-800-680-8066, or email us any time at email@example.com.
Latest update: May 15, 2020 - Whether you're considering booking upcoming travel, or you're already booked onto an upcoming trip with us, we understand that the uncertainty related to Coronavirus can be worrying. With operations across 6 continents, we understand the reality of ever-changing conditions due to all sorts of potential risks whether that's extreme weather, terrorism, or this current coronavirus. We are fortunate to have many close friends and business partners in each of our destinations to give us first-hand accounts of current situations, but our decisions regarding travel will always be based on the advice of reputable organizations such as the World Health Organization, Center for Disease Control, and relevant local authorities.
As of this writing all 22 trips through July 31, 2020 have been cancelled. Our affected travelers have been contacted directly. To ensure all booked travelers are kept up to date, those who are registered on trips with scheduled departures from now through the end of September 2020 are receiving weekly update emails, while groups beyond that are receiving less-frequent update emails.
If a "LEVEL 3" designation from the CDC applies to any place we operate, or if situations outside of our control keep us from being able to operate a trip, we will proactively contact our travelers at least 30 days prior to their trip with more information.
We encourage everyone to educate themselves using reputable and accurate sources such as the following:
Restrictions and advice from governments are changing rapidly and we encourage every traveler to keep updated with the latest information as it relates to your travel.